Hertfordshire Drives and Landscapes Privacy Policy
Last updated: 06/05/2026
Refined Landscapes respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, use our forms, subscribe to our Journal, contact us about a project, apply for a role, or send us a media enquiry.
For the purpose of UK data protection law, Refined Landscapes is the data controller for personal data collected through this website.
Contact for privacy questions: info@refinedlandscapes.com
Registered company name: 01462 681353
Company number: 11311594
Registered address: 71 Knowl Piece, Wilbury Way, Hitchin, Herts SG4 0TY
1. Personal data we collect
We may collect information you choose to provide through our website forms, email, telephone or other direct communication.
This may include:
Name
Email address
Phone number
Address, postcode or project location
Project details
Appointment or consultation preferences
Messages, notes, photographs or documents you choose to send
Newsletter subscription preferences
Careers information, CVs or portfolio links where you apply or register interest
Media enquiry details
Any other information you choose to provide
When you visit our website, we may also collect limited technical and usage information, including:
IP address
Device type
Browser type
Pages visited
Time spent on pages
Referral source
Approximate location
Form interactions
Cookie preferences
We use Google Analytics 4 to understand how visitors use the website where analytics cookies have been accepted. Analytics cookies must be explained clearly and users must understand what accepting them means, in line with ICO cookie guidance. (Information Commissioner’s Office)
2. How we collect your data
We collect personal data when you:
Submit an enquiry form
Request a consultation, showroom visit or appointment
Subscribe to Journal updates
Contact us by email, telephone or social media
Send careers information
Send a media enquiry
Use or browse our website
Accept analytics cookies
Where forms are used, we may ask you to confirm that you have read and accepted this Privacy Policy before submitting your information.
3. How we use your personal data
We use your personal data to:
Respond to enquiries
Assess whether a project is likely to be a good fit
Arrange consultations, showroom visits or appointments
Prepare for project conversations
Manage design, build and aftercare discussions
Respond to careers interest or applications
Respond to media requests
Send Journal updates where you have subscribed
Improve the performance, structure and content of our website
Measure website engagement and enquiry behaviour
Maintain business, legal, insurance and accounting records
Protect the website and business from misuse, spam or security issues
We do not use your personal data for automated decision-making that produces legal or similarly significant effects.
4. Legal bases for processing
We process personal data only where we have a lawful basis to do so.
Enquiries, bookings and project conversations
We process this data to take steps at your request before entering into a contract, to provide our services, and for legitimate business administration.
Project and client administration
Where a project proceeds, we process relevant data to perform our contract with you, manage communication, keep records and deliver the agreed service.
Journal updates
We process newsletter subscription data with your consent. You can unsubscribe at any time.
Careers enquiries
We process careers information to consider employment, subcontractor or collaboration opportunities. This may be done to take steps before entering into a contract or employment relationship, or under our legitimate interests in recruitment.
Media enquiries
We process media enquiry data under our legitimate interests in managing press, publication and brand enquiries.
Website analytics
We process analytics data where you have accepted analytics cookies. This helps us understand website performance and improve the experience for visitors.
Legal and accounting records
We may process and retain certain data where necessary to meet legal, tax, accounting, insurance or regulatory obligations.
ICO guidance states that privacy information should tell people the purposes of processing, retention periods and who data is shared with. (Information Commissioner’s Office)
5. Google Analytics 4
We use Google Analytics 4 to understand how visitors use the website.
This may include information such as pages viewed, device type, browser type, approximate location, referral source and interactions with key pages or forms.
We use this information to improve the website, understand which content is useful, and measure the quality of enquiry journeys.
Google Analytics 4 is not used by Refined Landscapes to identify you by name.
Analytics cookies are only used where you have accepted them through the cookie banner or cookie preference tool.
6. Cookies and similar technologies
Our website uses cookies and similar technologies.
Some cookies are strictly necessary for the website to function. These may support security, form operation, page loading and cookie preference storage.
Other cookies, such as analytics cookies, are optional and are only used with your consent.
For more detail, please read our Cookie Policy.
7. Who we share personal data with
We do not sell personal data.
We may share personal data with trusted service providers where needed to operate the website, manage enquiries, deliver services or meet legal obligations.
These may include:
Website hosting providers
Form, CRM or enquiry management tools
Email and newsletter platforms
Analytics providers
Regulators, public authorities or courts where legally required
Service providers are expected to process personal data only for the purposes instructed and to protect it appropriately.
9. How long we keep personal data
We keep personal data only for as long as reasonably needed for the purpose it was provided, or where required for legitimate business, legal, insurance, accounting or tax records.
Indicative retention approach:
General enquiries: retained for as long as needed to manage the enquiry and any follow-up.
Project enquiries that progress: retained as part of project and client records.
Newsletter data: retained until you unsubscribe or ask us to remove it.
Careers information: retained only for as long as reasonably needed to consider the opportunity, unless you agree that we may keep it for future roles.
Media enquiries: retained for as long as needed to manage the enquiry and any related communication.
Analytics data: retained in line with the settings used in Google Analytics 4.
Legal and accounting records: retained for the period required by law or legitimate business need.
11. How we protect your data
We take reasonable technical and organisational steps to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
This may include secure hosting, access controls, password protection, software updates, staff access limits and appropriate provider selection.
No website, form or email transmission is completely secure. Please avoid sending sensitive or unnecessary confidential information through website forms.
12. Your rights
You have rights under UK data protection law.
You can request:
Access to the personal data we hold about you
Correction of inaccurate or incomplete data
Deletion of your data in certain circumstances
Restriction of processing in certain circumstances
Portability of your data in certain circumstances
Objection to certain processing
Withdrawal of consent where processing is based on consent
You can unsubscribe from Journal emails at any time by using the unsubscribe link in the email or by contacting us.
To exercise your rights, email info@refinedlandscapes.com.
We may need to verify your identity before responding to certain requests.
13. Complaints
Please contact us first if you have a concern about how we handle your personal data.
You also have the right to raise a concern with the Information Commissioner’s Office.
14. Links to other websites
Our website may contain links to third-party websites, including social media platforms, map tools, embedded content or partner websites.
We are not responsible for the privacy practices or content of those websites. You should read their privacy policies before providing personal data to them.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will be published on this page with the date of the most recent update.